Tuesday, August 3, 2010

Biodata


Norzaidi Mohd Daud is currently an Professor of Management, Faculty of Business Management, Universiti Teknologi MARA, Malaysia. He received his doctorate degree (PhD) in Management specializing in Human Technology Interaction from Multimedia University, Malaysia under the Universiti Teknologi MARA Graduate Scholarship. Recently, he has published 8 books on Management Information Systems, Research Methodology, Innovation, Portfolio Management, Waqaf Management and over 100 articles on Management Information Systems, Education Management, Economics, Finance and Management in ISI Reuters, SCOPUS journal outlets and conference proceedings. Moreover, his research works had won 2 international best paper awards, 63 innovation awards, Leading Researcher by Example Award in 2007 and Oustanding Club & Society Advisor Award in 2002. He serves as an Associate Editor in Chief of the Business and Management Quarterly Review and sits on the editorial board of Aslib Proceedings: New Information Perspectives (SCOPUS & ISI Reuters), Global Business and Management Research: An International Journal, Interdiciplinary Journal of Information, Knowledge and Management, Journal of Information, Information Technology and Organizations, Scientific Journals International, International Journal of Distance Education Technologies (SCOPUS), International Academy of Business and Economics, Informing Science and Information Technology Education Joint Conference 2009, 3rd International Online Conference on Business and Management 2009, Journal of Administrative Sciences, Jurnal Gading, COMPASS, Information Technology Journal, International Journal of Scientific Research in Education, Journal of Global Business Administration, Academy of Asian Management Journal, International Journal of Modelling Operations Management, International Journal of Business and Systems Research, International Journal of Psychology and Counselling, Journal of Economics and International Finance, International Research Journal of Management and Business Studies, Journal of Finance, Accounting and Management, International Journal of Productivity and Performance Management (SCOPUS), African Journal of Business Management (ISI Reuters), Journal of Peace, Gender and Development Studies and Educational Research (SCOPUS).

His books and articles are suby Harvard University, Yale University, USA; Massachussetts Institute of Technology (MIT); Cornell University, USA, University of California, Berkeley, USA; University of Massachussetts, USA; Vanderbilt University, USA; National University of Singapore; Ministry of Education Malaysia Library, National Library Board of Singapore, Library and Archives Canada, National Library of Malaysia, National Library of Australia, Ohio University, USA, International Islamic University, Universiti Kebangsaan Malaysia, Universiti Malaya, Universiti Darul Iman, Universiti Putra Malaysia, Monash University Malaysia, Universiti Malaysia Sabah, Universiti Teknologi MARA, Universiti Sains Malaysia and Selangor International Islamic University College. In 2010, his Ph.D work was presented at the Global Conference for Academic Disciplines at Harvard University, MA, USA.

Associate Professor Dr Norzaidi Mohd Daud
Associate Editor in Chief, Business & Management Quarterly Review (BMQR)
PhD (Human-Technology Interaction) (Multimedia U)
M.Management (International Islamic U)
B.Sc. Business Administration (In'tl Business/Finance) (USA)
Cert. Prob. Form. and Prob. Formul. (Multimedia U)
Cert. Advanced Stats. (Multimedia U)

Research Fellow, Institute of Business Excellence (IBE)
Fellow, Institut Kajian Zakat/Institute of Zakat Studies (IKAZ)
Assoc. Fellow, Accounting Research Institute (ARI)
Assoc. Research Fellow, Malaysia Institute of Transport (MITRANS)
Member, Malaysia Invention & Design Society (MINDS)
Member, International Association for Computer Information Systems (IACIS, USA)

MAILING ADDRESS

Faculty of Business Management,
Universiti Teknologi MARA
40450 Shah Alam Selangor, MALAYSIA
P: 03-5544 2000
F: 03-5544 2344
E: norza544@salam.uitm.edu.my/zaidiuitm2000@yahoo.com

AREAS OF INTEREST

Primary Interests

Human-technology interaction
E-commerce
Fundamental of strategic management
Logistics and transport studies
Information technology in maritime industry

Additional Topics

Library and information sciences
Information technology in education
Management in education
Monetary and non-monetary incentives
Research methodology for social science

ABSTRACT OF MY PHD
Title: Factor Determining Intranet Usage: An Empirical Study of Middle Managers in Malaysian Port Industry
Supervisor: Dr Eddy Chong Siong Choy
External Examiner 1: Prof Dr Binshan Lin, USA
External Examiner 2: Prof Christopher Selvarajah, Australia
University: Multimedia University, Malaysia
Year: 2008

The evolution of information and communications technology (ICT) has contributed to the sudden growth in the use of Intranet in doing business. One of the sectors that are affected by the growth of Intranet is the port industry. However, the impact of Intranet implementation in terms of performance improvement and related benefits are still elusive. This ambiguity comes largely from the absence of empirically-based assessment of Intranet implementation especially in Malaysian port industry. Therefore, the objectives of this study are (1) “to identify the perception of the middle managers on the affect of Intranet usage” (2) “to validate the theoretical framework proposed” (3) “to examine the relationship between variables” and (4) “to ascertain the level of impact of the variables on performance”.

To achieve these objectives, the researcher has developed a new information technology (IT) model, Technology Improved Usage Model (TECHPROVED), previously known as Technology-Perceived Usefulness-Resistance-Satisfaction model (TPRS), and tested a variety of variables proposed in the model. The data collection was conducted over a nine-month period amongst 357 middle managers who are employed in the terminal operators, port authorities, the immigration department, the customs department, and the marine department in Malaysia port industry. Descriptive analysis was used to determine the perception of middle managers on the impact of Intranet on their performance and the type of information used by them. Structural Equation Modelling (SEM) was utilised to determine the significant levels of associations and interactions between the variables tested. The results from the descriptive analysis suggest that middle managers in Malaysian port industry agreed that Intranet has improved their performance. They are satisfied with Intranet, perceived Intranet as useful, and they do not resist Intranet. The majority of them use Intranet for information on policies (60.7 percent), document sharing (56.7 percent), human resource form (47.3 percent), customer database (46.7 percent), corporate phone directories (45.3 percent), decision support access (36.0 percent), and other information (i.e. data for survey) (4.7 percent). Besides, the results from structural equation modelling (SEM) indicate that task-technology fit and usage significantly explain the variance on managers’ performance. In addition, task characteristics, and technology characteristics significantly justify the variance on task-technology fit. However, user satisfaction and user resistance are not significantly correlated. Task-technology fit is significantly related to perceived usefulness, and usage except for user resistance. Perceived usefulness predicts usage, but, not user resistance. Also, this study suggests that usage significantly predicts user satisfaction; however, user satisfaction does not significantly predict usage. Similarly, user resistance does not significantly predict usage.

The result of this study will be able to provide insights into what are the factors that influence successful implementation of Intranet and human performance in Malaysian’s port organisations. The resulting relationship will reinforce the previous findings of numerous studies on technology usage. The findings are also useful for port companies (or in other companies/industries) whereby this research provides an opportunity to the practitioners to undergo a self-check of the various important technology usage areas that this research intends to study. For academicians and students, the empirical insights from this study will add to the literature on the relationships between the various factors affecting the successful implementation of Intranet (i.e. technology) among the port companies in Malaysia. This allows better understanding of the pre-requisites necessary to succeed in ICT port businesses especially in today’s competitive environment.

This study has won international and national invention awards, for instance, a Gold Medal at the Inventions, Innovations and Designs 2008 (Malaysia), a Gold Medal at the Inventions, Innovations, and Designs 2007 (Malaysia), a Silver Medal at the 17th International Invention, Innovation, Industrial Design & Technology Exhibition 2006 (Malaysia); a Silver Medal at the Inventions, Innovations and Designs 2006 (Malaysia); a Bronze Medal at the Seoul International Invention Fair 2006 (South Korea) and a finalist of Ministry of Science, Technology and Innovation, Malaysia; Public-Private Joint Research Innovation Award 2006 (Malaysia). This research is already appeared/accepted in Industrial Management & Data Systems (IMDS) (2007), Journal of Computer Information Systems (JCIS) (2008), and Aslib Proceedings (2008).

From the practical perspective, a few multinational companies and government agencies to date have employed the TECHPROVED model in order to improve technology usage in their organisations, e.g. Northport (Malaysia) Limited, the 12th world’s largest terminal operator; Marine Department of Peninsular Malaysia, the largest marine department in Malaysia; and Port Klang Authority, the largest port authority in Malaysia.
(c) copyright Multimedia University 2008

JOURNAL ARTICLE

2011

33. Nor Aqilah, A.T., Norzaidi, M.D, & Intan Salwani, M. (2011). Examining the impact of intranet usage and manaerial level performance at Malaysia port industry, International Journal of Advanced Computer Science, 1(1), SCOPUS.

32. Ruzita, N.M., and Norzaidi, M.D. (2010). Cultural uncertainty on brand trust of fast food industry in Malaysia, Journal of ASIAN Behavioral Studies, 1(1), forthcoming

31. Abdul Kadir, O., Raja Suzana, R.K., & Norzaidi, M.D. (2011). The moderating effect of neuroticism on the relationship between emotional intelligence and job performance, African Journal of Business Management, (forthcoming): ISI Reuters, Impact factor: 1.105.

30. Rosma, M.D., Basir, B., Sameem, A.K., Siti Mazlipah, I & Norzaidi, M.D. (2010). Determining critical success factors of oral cancer susceptibility prediction using fuzzy models in Malaysia's health sector, Sains Malaysiana, (ISI Reuters and SCOPUS), forthcoming

2010

29. Zuriah, A.R., & Norzaidi, M.D. (2010). Adverse selection and its consequences on medical and health insurance and takaful in Malaysia, Humanomics, 26(4), 264-283, Emerald.

Abstract
The purpose of this paper is to investigate first, the consumer buying behaviour and
claims pattern of medical and health insurance (MHI)/medical and health takaful (MHT) policies and second, to determine whether moral hazard exists among policyholders at the time of application for the product and during claiming for compensation.The study was conducted on respondents from the insurance industry in Malaysia. It was found that most claims were rejected due to the discovery of some irregularities by the managed care organizations (MCO) while the Islamic insurer’s claims experience, was otherwise. During the buying behaviour stage of MHT, there are fewer tendencies to withhold information but during the claiming stage, due to the generous level of compensation and their awareness of the coverage available naturally influence them to submit excessive claims. To a certain extent moral hazard is present when claims are made for longer disability durations than necessary, and having high average claims per person even for shorter duration disabilities. The paper concentrates only on the MHI/MHT in Malaysia. The results provide insights on how the Malaysian insurance industry and other organizations of a similar structure could improve on their business performance. This paper is perhaps one of the first to address adverse selection and its consequences on MHI/MHT in Malaysia.
Keywords: Selection, Moral hazards, Malaysia, Medical insurance, Health insurance,
Consumer behaviour

28. Norzaidi, M.D., and Intan Salwani, M. (2010). Evaluating the intranet acceptance with the extended task-technology fit model: Empirical evidence in Malaysia maritime industry, International Journal of Arts and Sciences, 3(12), 394-306, International Journal.

Abstract
This paper investigates the impact of task-technology fit on perceived user resistance, and its influence on Intranet usage, user resistance, and performance of managers in an organizational context. Cross-sectional data was collected from 357 managers involved in the maritime industry in Malaysia using a set of self-reporting questionnaire. The Structural Equation Modeling (SEM) results indicate that task-technology fit is a predictor of Intranet usage, however does not predict perceived user resistance. This study also suggests that Intranet usage does not predict perceived user resistance. Perceived user resistance, however is a predictor of user resistance. Both user resistance and Intranet usage are predictors of managers’ performance. The study focuses only on a few maritime organizations in Malaysia and concentrates only on managers. The results provide insights on how port and possibly other organizations of similar structures could improve upon their Intranet adoption for improved performance. This study is perhaps one of the first to investigate Intranet adoption in a comprehensive manner, taking into account a myriad of variables of interest.
Keywords Extended Task-Technology Fit Model, Perceived user resistance, Intranet usage, Managers’ performance, Malaysia port industry.

27. Herwina R., Norzaidi, M.D., & Mohd Nazari, I. (2010). The globalization of film business and its effect on the Malaysian film industry, Business Strategy Series, 11(5), 325-332, Emerald, SCOPUS.

26. Zainuddin Z., Faizatul Akmam, A., Moktar, A & Norzaidi, M.D. (2010). Perception of distance learning (E-PJJ) students toward the service quality offered by the continuing education programme: a case study at higher education institution in Malaysia, Distance Education, forthcoming, Nova Publishers Inc.

25. Zulkifli, M., Ruzita, A., Sazali, Z.A., & Norzaidi, M.D. (2010), Effectivenss of the extended mean-variance model using fuzzy apporach for portfolio selection in Malaysian stock market, Business & Management Quarterly Review, 1(2), pp. 43-53.

ABSTRACT:
Purpose of the study is to investigate the effectiveness of the extended mean-variance model using fuzzy approach in maximizing portfolio diversification benefit in the Malaysian stock market. 10 types of portfolios involving 300 listed companies in Bursa Malaysia from 1998 to 2009 were used as a sample for the extended model testing. Linear programming optimization tool was used to derive efficient portfolios. Portfolio superiority then been measured by using the efficient frontier index (EFI). Empirical evidence revealed that the extended mean-variance model is able to maximize portfolio’s diversification benefit in the Malaysian stock market compared to the conventional mean-variance and the VBS fuzzy models. The result provides on how the Malaysian investors could improve on their investment strategy. This study is perhaps one of the first to address portfolio diversification benefit using the extended mean-variance model in the Malaysian stock market.
Keywords: Portfolio, mean-variance, efficient frontier, fuzzy, Malaysia.

24. Rosidah, M., John, P., Matthew, R., & Norzaidi, M.D. (2010). Application of important-performance analysis (IPA) to formulate customer satisfaction strategies in the direct sales industry in Malaysia, Business Strategy Series, 11(5), 277-285, Emerald, SCOPUS.

23. Rosma, M.D., Sameem, A.K., Siti Malipah, I., & Norzaidi, M.D. (2010). The use of artificial intelligence to identify people at risk of oral cancer: empirical evidence in Malaysian university, International Journal of Scientific Research in Education, Oloify Consultancy, 3(1), pp.10-20.

ABSTRACT:
The purpose of this study was to evaluate the ability of a fuzzy neural network model and fuzzy regression model to predict the likelihood of an individual in developing oral cancer based on knowledge of their risk habits and demographic profiles at Oral Cancer Research and Coordinating Centre, University of Malaya, Malaysia. Performances of the two artificial intelligent prediction models were compared with the prediction made by a group of oral cancer clinicians. The prediction performance was measured in terms of sensitivity and specificity. The
mean accuracy, sensitivity and specificity of the models were 59.9, 45.5 and 85.3 for fuzzy neural network models; 63.1, 54.2 and 78.6 for oral cancer clinicians predictions and 67.5, 69.0 and 64.7 for fuzzy regression prediction models. Areas under the receiver operating characteristic curves reflect the prediction accuracy of the models. There were no significant differences in the prediction performance among the three models for single-input and two-input predictor sets. However, fuzzy regression and fuzzy neural network performed better than oral cancer clinicians
when the size of input predictor set was increased to three and four. In short, this study is perhaps one of the first that address the use of artificial intelligence to identify oral cancer in Malaysia.
Keywords: Artificial Intelligent, Fuzzy Neural Network, Fuzzy Regression, Oral Cancer,Malaysian University.

22. Nurlida, I., Faridah, H., Nooraini, M.S., & Norzaidi, M.D. (2010). Determining mediating effect of information satisfaction on international student’s college choice: empirical evidence in Malaysia’s university, International Journal of Scientific Research in Education, Oloify Consultancy, 3(1), pp.51-63.

ABSTRACT:
This study aims to shed light on college choice satisfaction by examining the role information satisfaction may play when evaluating the relationship of college attributes with choice satisfaction. Previous research has successfully demonstrated the direct relationship between college attributes, information satisfaction and choice satisfaction; however, study on the possibility of variables having a mediating role on choice satisfaction has yet to be investigated. This study attempts to address this knowledge gap and seeks to serve a provocative role in explaining international students’ college choice satisfaction. This study was conducted on 149 international students from a private university in Malaysia. Results suggested that college attributes and information satisfaction were essential predictors of students’ choice satisfaction. However, more importantly the findings also highlighted that information satisfaction has a partial
mediating effect in enhancing the relationship between college attributes and students’ choice satisfaction. Hence this significant finding implied that the challenges of educational institutions are not only to focus on the vital attributes that are influencing students’ college choice but also strategies on how information regarding the attributes should be disseminated appropriately. This is logical since students’ satisfaction with their college choice is dependent on their satisfaction of the information they have acquired with regards to the college attributes.
Keywords: Information satisfaction, mediator variable, college choice, international students,Malaysia

21. Rosidah, M., Faridah, H., Jamaliah, M.S., & Norzaidi, M.D. (2010). Examining market accessibility of Malaysian’s harumanis mango in Japan: challenges and potentials, Business Strategy Series, Emerald, 11(1), pp. 3-12, SCOPUS.

ABSTRACT:
The purpose of this paper is to seek to illuminate the challenges and potentials that might be encountered by the exporters of Malaysian's tropical fruits, particularly the Harumanis mango into the Japanese market. The research method utilised in the study were in-depth interview with appropriate government authorities, fruit traders, importers and retailers in Malaysia and Japan. The findings suggest that to succeed in this challenging and competitive yet lucrative market environment, it is vital that farmers, fruit exporters and relevant government agencies implicitly understand the aforementioned regulations, procedures and the Japanese trend of fruit consumption. The study focuses on the challenges and potential of Malaysian's tropical fruits, especially Harumanis mango into the Japanese market. The results provide insights to the Malaysian agricultural sector and other organizations of similar structures of how they could market tropical fruits into the Japanese market. This study is perhaps one of the first to investigate on the challenges and potentials of Harumanis mango into the Japanese market.
Keywords:Research; Exports; Consumer behaviour; Imports

20. Norzaidi, M.D., Chong, S.C., Intan Salwani, M., & Binshan, L. (2010). The indirect effects of Intranet functionalities on middle manager’s performance, Kybernetes: The International Journal of Cybernetics, Systems and Management Sciences, 39, Emerald, (ISI Reuters and SCOPUS), forthcoming (Impact factor: 0.22)

19. Norzanah, M.N., Norzaidi, M.D., & Nor Lelawati, J. (2010). Realism with the triangulation techniques: The effective methods for social science research, International Journal of Doctoral Studies, Informing Science Institute, forthcoming.

2009

18. Zainuddin, Z., Azem, C.H., Zokree, A.K., & Norzaidi, M.D. (2009). Expectations and perceptions of tourists on the service quality in Malaysian tourism industry, Global Business and Management Research: An International Journal, Universal Publishers, 1(3&4), pp. 69-83.

ABSTRACT:
This paper examines the expectations and perceptions of tourists on variouscomponents of service quality that contributed to the tourists’ experience, namelyaccommodation, transportation, information centre, food and beverage services, andthe recreational services available to tourists visiting Tasik Kenyir, Malaysia. The survey was conducted on 250 tourists that visited Tasek Kenyir, Malaysia. The Wilcoxon Signed Rank test and the Paired Sample t-test indicated there were significant differences between the expectations and perceptions of tourists towards the service quality offered by the organisations operating at Tasik Kenyir. Also, only 24.7 percent variation in the tourist level of satisfaction is due to the gaps between the tourists’ expectations and their perceptions level. The study focus only on tourists’ expectations and perceptions on service quality at Tasek Kenyir, Malaysia. The results provide insight on how the Malaysian organisations of a similar structure could improve upon service quality and satisfaction level. This study perhaps one of the first to address the relationship between determinants of service quality and tourists’ satisfaction level in Malaysian ecology tourism industry.
Keywords: Determinant of Service Quality; Malaysian tourism; Satisfaction Levels

17. Norzaidi, M.D., Chong, S.C., Intan Salwani, M., & Murali, R. (2009). The impact of Intranet on managers and their work: An empirical study in the Malaysian port industry, Journal of International Business and Entrepreneurship, UPENA, 14(1), pp. 83-100.

16. Norzaidi, M.D, Chong, S.C., Murali, R., & Intan Salwani, M. (2009). Towards a holistic model in investigating the effects of intranet usage on managerial performance: a study on Malaysian port industry, Maritime Policy and Management: An International Journal of Shipping and Port Research, Taylor & Francis,36(3), pp. 269-289 (SCOPUS)

ABSTRACT:
Using the extended task-technology fit (TTF) model, this paper investigates how certain factors (e.g. task characteristics, technology (i.e. intranet) characteristics, middle managers’ demographic characteristics, task-technology fit, and perceived usefulness and usage) affect the port middle managers’ job performance. Numerous organizations in the port industry constitute the population of interest. The preliminary results suggest that the majority of middle managers believe that intranet could improve their job performance. The results from the structural equation modelling (SEM) indicate that task characteristics and
intranet characteristics significantly justify their variance on task-technology fit.
However, demographic variables do not predict task-technology fit. Perceived
usefulness is found to be a predictor of intranet usage. Task technology fit, on the
other hand, significantly predicts usage and explains the variance on middle
managers’ job performance. This study is the first study to investigate the effects
of intranet usage and managerial performances in an integrative perspective,
taking into account various user acceptance models and users’ demographic
characteristics.

15. Rafidah, K., Azizah, A., Norzaidi, M.D., Chong, S.C., Intan Salwani, M., & Noraini, I. (2009). Stress and academic performance: empirical evidence from university students, Academy of Educational Leadership Journal, Academy of Educational Leadership, 13(1), pp. 37-51.

ABSTRACT:
This study investigates the relationship between stress factors, perceived stress and academic performance among 154 Pre-Diploma Science students in a Malaysian public institution of higher learning which to date has received very little research attention. The results indicate that the students experienced stress but at a moderate level. There is a statistical significant difference between the level of perceived stress at the beginning and middle of the semester but not statistical significant between the beginning and middle with the end of the semester. The correlation was not statistical significant between the level of perceived stress at the beginning and middle of the semester but statistical significant between the end of semester with academic performance of students. The practical implications of the results are discussed.

14. Zainuddin, Z., Arman, A., & Norzaidi, M.D. (2009). Determining world class university from the evaluation of service quality and students satisfaction level: an empirical study in Malaysia, International Journal of Scientific Research in Education, Oloify Consultancy, 2(2), pp. 59-66.

ABSTRACT:
This paper aimed to investigate the characteristics of high service quality and its relationship in determining Universiti Teknologi MARA’s (UiTM) Terengganu ability to provide high student’s satisfaction level that may represents a world class university from the student’s perspective. A total of 125 questionnaires were distributed to final year students from the UiTM Terengganu.. However, only 118 questionnaires were returned to the researchers. The results indicate that the student’s are satisfied with the quality of the lecturers, physical facilities and the learning outcome. However there are elements in the service delivery that need to be improved as indicated by gap between what the student’s expected and their actual experience. The result provides insights on how the Malaysian education systems of a similar structure could improve their service quality. This study is perhaps the first to address the quality of service and level of student’s satisfaction at Malaysian university using service quality model.
Keywords: World Class University; Service Quality; Students’ Satisfaction; Malaysia

13. Hisham, M. B., & Norzaidi, M.D. (2009). Strategic alignment of strategies information system planning (SISP) success: an exploratory study in public universities in Malaysia, International Journal of Scientific Research in Education, Oloify Consultancy, 2(2), pp. 76-87.

ABSTRACT:
This research examined the causal relationship between Strategic Alignment (SA) and Strategic Information System Planning (SISP) success in the context of Malaysian public universities. This study was conducted on 100 respondents from the Information Technology (IT) Steering Committee and Strategic User groups of twelve Malaysian public universities. The Structural Equation Modeling results indicate that the causal relationship between SA and SISP success is found to be significant and thus, it confirms the theory that Strategic Alignment has a significant effect on SISP success. Moreover, the current research focuses only on the issue of SISP in Malaysian universities and the results provide insight on how the Malaysian public universities and a similar structure could improve their SISP practices. Finally, this study is perhaps one of the first that address the SISP practices in Malaysian public universities.
Keywords: Strategic alignment; Strategic information system planning (SISP); public universities; Malaysia.

12. Norzaidi, M.D., & Intan Salwani, M. (2009). Evaluating technology resistance and technology satisfaction on students’ performance, Campus-Wide Information Systems, Emerald, 26(4), pp. 298-312 (SCOPUS).

ABSTRACT:
Using the extended task-technology fit (TTF) model, this paper aims to examine technology resistance, technology satisfaction and internet usage on students' performance.The study was conducted at Universiti Teknologi MARA, Johor, Malaysia and questionnaires were distributed to 354 undergraduate students.The structural equation modelling (SEM) results indicate that technology satisfaction and the internet usage significantly explains the variance on students' performance. Task-technology fit is not a predictor of technology resistance but it does predict the internet usage. The internet usage has greater impact on technology satisfaction than technology satisfaction on the internet usage. Finally, technology resistance is not a predictor of students' performance. The study focuses only on education in Malaysia and concentrates only on the students' performance and the relationship between technology resistance, technology satisfaction and the internet usage. The results provide insights on how Malaysian education systems of a similar structure could improve upon their internet adoption. This study is perhaps one of the first to address internet adoption in education using an extended task-technology fit model (task-technology fit, internet usage, technology resistance, technology satisfaction) to investigate their influences on students' performance.
Keywords: Communication technologies; Customer satisfaction; Internet; Students; Malaysia; Learning.

11. Rafidah, K., Azizah, A., Norzaidi, M.D., Intan Salwani, M., Chong, S.C., & Rohani, I. (2009). The impact of perceived stress and stress factors on academic performance of pre-science students: empirical evidence from the Malaysian university, International Journal of Scientific Research in Education, Oloify Consultancy, 2(1), pp. 13-26.

ABSTRACT:
This study examines the relationship between stress factors (health, social, and academic) and the level of perceived stress at three different periods of a semester (beginning, middle and end), and their impact on the academic performance of Pre-Diploma Science students at the University of Technology MARA(UiTM), Malaysia. The results indicate that on an overall the students experienced moderate level of stress and that none of the stress factors significantly affect the academic performance of students. There is a significant difference in the level of perceived stress between the beginning and middle of the semester but not significant between the middle and end of the semester. With regards to academic performance, there is no significant correlation in the level of perceived stress at both the beginning and middle of the semester. However, a significant correlation is found between the level of perceived stress at the end of the semester with academic performance. Majority of students reported that they do not get enough sleep and face nutritional problems throughout the semester. The results provide insights of how the university surveyed and other institutions of similar structure can manage stress of their students so as to achieve improved academic performance.
Keywords: health stress, social stress, academic stress, perceived stress, academic performance, Malaysia

10. Intan, Salwani, M., Norzaidi, M.D., Chong, S.C., & Binshan, L. (2009). Factor determining organisational commitment on security controls in accounting-based information systems, International Journal of Services and Standards, Inderscience, 5(1), pp. 51-66 (SCOPUS).

ABSTRACT:
This research investigates the influence of level of computer usage, types of software usage and size of accounting departments utilising computer-based accounting system on the level of organisational commitment on security controls. Companies registered with the Company Commission of Malaysia under group 7 (technology, communications and transportation) constitute the population of interest. The results indicate that non-accounting software usage and size of accounting department have significant relationships with organisational commitment on security controls. The findings of this study create awareness among organisations on the importance of their commitment on security controls to ensure the integrity of financial statements and to produce quality information for decision-making.
Keywords: standards; computer-based systems; usage levels; accounting departments; departmental size; accounting software; organisational commitment; security controls; information systems; Malaysia; financial statements; information quality; decision making.

9. Noorashikin, H., Noormala, A.I., Fauziah, N., Norzaidi, M.D., & Chong, S.C.(2009). The effect of human resource practices in building learning organizations: Evidence from Malaysian manufacturing firms, International Journal of Innovation and Learning, Inderscience, 6(3), pp. 259-274 (SCOPUS).

ABSTRACT:
The current study attempts to examine the link between human resource practices and the efforts of building a learning organisation. This link has received very little research attention to date. In general, the statistical results obtained from 37 manufacturing firms in Malaysia indicate significant positive relationships between human resource practices and being a learning organisation. This study suggests that a learning organisation can be developed by rewarding desirable learning behaviours when individual performance improves. Subsequently, it also aids organisations in the design of a performance management scheme that supports the development of individuals in organisations.
Keywords: human resource practices; learning organisations; innovation; manufacturing firms; Malaysia; performance management; employee development

8. Norzaidi M.D., Chong S.C., & Intan Salwani, M. (2009). Intranet usage, user satisfaction and managerial performance: A cause and effect investigation, International Journal of Business and Systems Research, Inderscience, 3(3), pp. 481-496.

ABSTRACT:
This article investigates the relationships between intranet usage, satisfaction as well as their impacts on performance from the managerial perspective which have received little research attention. Data was collected from 150 middle managers in the Malaysian port industry. The structural equation modelling results indicate that both usage and satisfaction significantly predict performance impact. Intranet usage significantly predicts managerial satisfaction and vice-versa; with intranet usage having more impact on satisfaction and that both are positively related. The results provide insights on how the Malaysian port industry and other organisations of a similar structure could improve their intranet adoption.
Keywords: intranet usage; managerial satisfaction; perceived usefulness; performance impact; structural equation modelling; Malaysia; port industry; intranets; Malaysian ports

7. Intan Salwani, M., Marthandan, G., Norzaidi, M.D., & Chong S.C. (2009). E-commerce usage and business performance in the Malaysian Tourism Sector, Information Management and Computer Security, Emerald, 17(2), pp. 166-185 (SCOPUS).

ABSTRACT:
Based upon the E-VALUE model developed, this paper aims to investigate the impact of e-commerce usage on business performance in the tourism sector. A cross-sectional survey is carried out on 165 Malaysian firms involved in the tourism sector (hotels, resorts, and hospitals engaged in health tourism) through the use of a structured questionnaire. The structural equation modeling results indicate that technology competency, firm size, firm scope, web-technology investment, pressure intensity, and back-end usage have significant influence on e-commerce usage. Among these variables, back-end integration is found to function as a mediator. E-commerce experience (in years) is found to moderate the relationship between e-commerce usage and business performance. The paper focuses on the tourism sector in Malaysia and concentrates only on the management perspective of e-commerce adoption. The results provide insights to the Malaysian tourism sector and other organizations of similar structures of how they could improve upon their e-commerce adoption and/or usage for improved business performance. This paper is perhaps one of the first to investigate e-commerce usage in the tourism sector using a comprehensive set of variables through an interactive, comprehensive and multi-dimensional theoretical model (the E-VALUE model) in investigating their influences on business performance.
Keywords:Electronic commerce; Business performance; Tourism; Malaysia.

2008

6. Norzaidi M.D., Chong S.C., Intan Salwani, M., & Rafidah, K. (2008). A study of intranet usage and resistance in Malaysia's port industry, Journal of Computer Information Systems, IACIS, 49(1), pp. 37-47 (ISI Reuters)(Impact factor: 0.722)

ABSTRACT:
This paper examines the impact of user resistance on Intranet usage and its influence on the performance of port middle managers in an organizational context. Based on the literature review, a comprehensive research framework was developed on the relationship between perceived usefulness and usage as well as between perceived usefulness and user resistance. It also depicts the relationship between usage and performance as well as user resistance and performance. The current study also examines the cause and effect of usage and user resistance under mandatory and voluntary usage. A total of 357 middle managers from various organizations in the Malaysian port industry were sampled. The structural equation modeling (SEM) results indicate that usage significantly explains the variance on performance of managers. Perceived usefulness has relationships with usage and but not with user resistance. However, usage does not predict user resistance, and vice-versa. Practical implications are suggested at the end of the paper.
Keywords: Perceived usefulness; Usage; User resistance; Performance; Middle managers, Port industry; Malaysia.

5. Zulkifli, M., Basaruddin, S.B., Norzaidi, M.D., & Chong S.C. (2008). Portfolio diversification: The role of information technologies in future investment decision making, International Journal of Electronic Finance, Inderscience, 2(4), pp. 451-468.

ABSTRACT:
Today's uncertain and volatile market conditions require investors to utilise Information Technology (IT) to drive future investment decisions through correct analysis and judgement. Based upon this setting, this study investigates the effectiveness of the portfolio selection model by incorporating the mean-variance approach and the investor's judgement vector. Based upon 128 samples of stocks which were randomly selected from the Bursa Malaysia and studied for the period 2000–2008, the results suggest that the model is efficient in improving portfolio diversification benefits by maximising portfolio returns and minimising risk. Theoretical and practical implications are provided in light of the findings.
Keywords: portfolio diversification; mean-variance model; IT development; IT use; investor judgement vector; e-finance; Malaysia; electronic finance; information technology; investment decisions; decision making.

4. Ahmad Zaki, A.L., Norzaidi, M.D., & Che Zuina, I. (2008). Pengurusan harta wakaf dan potensinya ke arah kemajuan pendidikan Islam di Malaysia, Jurnal Pengurusan Jawhar, Prime Minister Department, 2(2), pp. 25-62.

ABSTRACT:
Wakaf dalam bidang pendidikan adalah pelaburan penting untuk melahirkan modal insan yang berkualiti. Pelbagai cabaran dihadapi dalam membangun dan memajukan institusi pendidikan wakaf. Pengurusan tenaga pakar, pengurusan pentadbiran, dan pengurusan pemasaran, termasuk halangan kemajuan wakaf merupakan faktor penyumbang kepada pembangunan harta wakaf pendidikan di Malaysia. Bagi memantapkan sistem pengurusan harta wakaf ke atas pembangunan harta wakaf pendidikan, maka empat aspek yang disebutkan di atas perlu dititikberatkan.
Perkataan Teras : Wakaf Pendidikan, Pengurusan Harta Wakaf,
Institusi Pendidikan Wakaf

3. Norzaidi M.D., Chong S.C., & Intan Salwani, M. (2008). Perceived resistance, user resistance, and manager's performance, Aslib Proceedings: New Information Perspectives, Emerald, 60(3), pp. 242-264 (ISI Reuters and SCOPUS)(Impact factor: 0.44)

ABSTRACT:
Using the extended task-technology fit (TTF) model, this paper attempts to determine whether task-technology fit, perceived resistance, user resistance and usage influence managers' performance. The study was conducted on 150 middle managers from various organisations in Malaysia's port industry. The structural equation modelling results reveal that task-technology fit is significantly related to usage and perceived resistance, and that perceived resistance is a predictor of usage. Usage predicts performance, but not user resistance. There is no relationship between usage and user resistance, and vice versa.The study focuses on Malaysia's port industry and concentrates only on the management perspective of intranet usage. The results provide insights into how the Malaysian port industry and other organisations of a similar structure could enhance their intranet usage. This study is one of the first to address intranet usage in the port industry, and introduces two importance factors (i.e. perceived resistance and user resistance) that influence managers' task performance.
Keywords:Information systems; Intranets; Middle managers; Mathematical modelling; Malaysia.

2007

2. Norzaidi M.D., Chong S.C., Murali, R., & Intan Salwani, M. (2007). Intranet usage and managers' performance in the port industry, Industrial Management and Data Systems, Emerald, 107(8), pp. 1227-1250 (ISI Reuters and SCOPUS)(Impact factor: 2.20)

ABSTRACT:
Using the extended task-technology fit (TTF) model, the purpose of this paper is to examine the impact of intranet usage on middle managers' performance in the port industry. The study was conducted on 357 middle managers from various organisations in the Malaysian port industry. The structural equation modelling results indicate that TTF and usage significantly explains the variance on managers' performance. TTF is a predictor of perceived usefulness and usage but it does not predict user resistance. Perceived usefulness is a predictor of usage but it does not predict user resistance. User resistance does not predict managers' performance. The study focuses only on the port industry in Malaysia and concentrates only on the management perspective of intranet usage. The results provide insights on how the Malaysian port industry and other organisations of a similar structure could improve on their intranet adoption. This study is perhaps one of the first to address the intranet adoption in the port industry using a comprehensive, extended TTF model (perceived usefulness, usage, user resistance) to investigate their influences on individual job performance.
Keywords:Intranets; Task analysis; Malaysia.

1. Norzaidi M.D., Chong S.C., Azizah, A., Intan Salwani, M., Rafidah, K., & Ruhana, Z. (2007). The effect of student's backgrounds and attitudes on computer skills in Malaysia, International Journal of Management in Education, Inderscience, 1(4), pp. 371-389.

ABSTRACT:
This study investigates whether students with different backgrounds and attitudes towards computers influence their levels of computer skills. All Form Five (GCE 'O' Level equivalent) students from three different types of schools in the rural district of Segamat, Malaysia were sampled. The t-test and ANOVA results show that there were significantly different influences of the types of schools they enrolled in, their computer ownership and computer club memberships on their computer skills. The findings also revealed significant correlation between the four computer attitude subscales and the students' computer skills. Suggestions are provided on how the students' level of computer skills could be improved.
Keywords: secondary education; country-specific development; authoring tools; authoring methods; management in education; Malaysia; computer skills; computer ownership; computer clubs.